In this engaging episode of the Rock School Proprietor Podcast, John Kozicki (Michigan Rock School and RockSchoolProprietor.com) and Mandy York (Music Time of Milford) dive into the crucial topic of delegating responsibilities within your music lesson studio.
In this episode:
- The ‘nope list’—those tasks that studio owners should avoid doing themselves—and how handing off these duties can pave the way for more efficient studio management.
- Examining your inner control freak, and recognizing when you might be holding yourself back.
- Investing time in training others and determining the things you should do, want to do, and can allow yourself to do as a means to focus on what truly matters for you and your business.
Tune in to learn how mastering delegation can transform your approach to studio management and help you make the most of your time.
Join our private Facebook group, “Performance-Based Music Programs and Rock Schools,” a community for like-minded professionals to connect and share insights.
Episode Transcript:
John Kozicki (00:00.949)
Welcome to Rock School Proprietor Podcast. My name’s Jon Kozicki.
Mandy York (00:05.634)
and I’m Mandi York.
John Kozicki (00:07.676)
We’re gonna talk about delegating today, Mandy.
Mandy York (00:10.624)
Yes.
John Kozicki (00:12.25)
How long did it take you to learn how to delegate tasks in your studio?
Mandy York (00:16.556)
Mandy York (00:20.299)
A long time, and I’m still learning. Yes, yeah, for sure. Yeah.
John Kozicki (00:22.288)
And me too. I would guess that’s that’s like. Yeah, that’s I think that’s a constant I’m working on, you know, in that category. This is something that I’m always working to improve, which totally makes sense when you consider the evolution of your studio and the evolution of your business and the evolution of your skill sets. So I think it’s it’s constantly something to be thinking about.
Mandy York (00:34.178)
Yeah.
John Kozicki (00:52.102)
what things we delegate and why we delegate. So in the early days of my music school, I used to do everything.
Can you relate?
Mandy York (01:07.872)
yeah, absolutely. It was just me. That’s it. You’re starting from scratch.
John Kozicki (01:10.756)
Right. Yeah. I, again, I would guess a lot of, a lot of business owners, a lot of, studio owners are in the same bait, same boat where, and I think there’s multiple reasons for this. can say for myself, I didn’t have the budget to delegate. I, I didn’t really know how to delegate to someone or to
you know, like how to explain the tasks that I needed done or even to like figure out who’s going to be able to do these tasks. And there was, you know, just a touch of me being a control freak, I think. What about? Yeah. What about you? Why? Like, why would you say there were there were tasks that you didn’t delegate?
Mandy York (01:52.052)
Mm-hmm. I can relate to that. Yeah. yeah
Mandy York (02:02.199)
Yeah, well, I think, like you said, many, almost all business owners can relate to this. You are, you’re starting from scratch. You’re creating something, right? And it’s all you. So you are, you’re wanting to control this, right? This is your baby. You’re creating something. You want to kind of get it right the first time. Begin as you intend to go forward. So you’re learning on the job.
how to do all of these different, how to wear all the different hats, right? I remember that time feeling like I was exploring different options, you know? There’s a lot of decision making during that time, creating, setting up procedures, right? And I wanted from anything from like the softwares that you’re gonna use, the designs you’re gonna make, purchasing equipment, things like that, like.
John Kozicki (02:37.177)
Mm-hmm.
John Kozicki (02:51.472)
Yeah.
John Kozicki (02:59.663)
Yeah.
Mandy York (03:01.493)
And you do want control of it. You want to set up those things on your own. That’s how I felt.
John Kozicki (03:08.857)
I think you said learning on the job, which is that sort of struck a chord with me. There were a lot of things that I remember just feeling like, okay, if I’m going to do this, then I need to learn how to do this other thing. And so I just, know, nose down and decided, all right, I’m gonna learn how to do this because I’ve got to learn how to do it. And…
Part of what that does is it sort of builds your confidence in your abilities, right? Because then if you learn that brand new task, like maybe completely unrelated to your skill set, you’re like, cool, I did it. I learned how to do this thing. So then the next thing comes along and you realize like, I need to do this. I have no idea how to do it. But you know what? That last thing I learned how to do, I bet I can learn how to do this.
At least for me, feel like there was that switch in mentality, like, I can learn. I can learn how to do this. And again, it’s sort of this confidence boost where you start to feel like, I can learn how to do this. I can learn how to do this. You’re not as intimidated by new things. But the more new things that you learn how to do, right? It’s not like you’re becoming an expert in those new things. It’s just like,
Mandy York (04:11.681)
Yeah.
Mandy York (04:31.181)
Yes.
John Kozicki (04:36.795)
Okay, I’ve learned the basics. I’ve learned how to do it. Maybe don’t spend enough time to become super efficient at it. Maybe don’t spend enough time to really hone your skills and be great at it. It’s just like, oh, yeah, I know how to do this. So a little bit of a
Mandy York (04:52.588)
Yes.
Yeah. And I found that process enjoyable, you know, like some of the processes, like I said, there’s lots of different hats, but I found that process enjoyable of like, okay, here’s something I need to learn how to do researching the best ways to do it, being creative in how to do it. That is enjoyable. But like you said, how well are you doing each of those tasks when there’s so many in front of you and then your business starts to grow.
John Kozicki (04:58.692)
Yeah.
John Kozicki (05:20.441)
Yeah.
Right. And then there’s so many more things that you can learn how to do. Which then I think…
Mandy York (05:24.695)
That’s the big, right?
Mandy York (05:28.833)
they become bigger.
John Kozicki (05:38.575)
then it begs the question or maybe.
the switch in mindset there then becomes questioning yourself about things like what is your time worth, right? So I think there are questions worth asking. What is your time worth? What is the best use of your time? So that’s like, you know, what are you really good at? You know, what is your superpower? Instead of.
instead of like, I can learn how to do this thing. What are the things that maybe it’s a new skill, but what is this new skill or an old skill that you actually are really good at, right? That you are super efficient at, that you can get done quickly. And then maybe like, what do you want to spend your time on? Because it’s a, you know, it’s a choice in a sense.
Mandy York (06:32.033)
Yeah, that’s, that’s the nice thing about being, yeah, you’re the owner. You, you get to decide if you like doing this thing, then you can, you get to do that and you can delegate the other things.
John Kozicki (06:44.763)
Do you ever find yourself asking? I definitely find myself asking like, should I be spending my time on this? I ask myself. But then the next question is usually, if the answer’s no, then the question is, okay, well then who? Who should be spending their time on this? There’s actually…
I know we did a book, or episode on book recommendations. I don’t remember the author, but I read this book a couple years ago, Who Not How, where it’s, the idea is you question like, who can I get to do this task or this job? Not how can I do this job? Or how can I learn how to do this task? So, that’s a good one. Yeah, I don’t know, do you ask yourself?
Mandy York (07:31.148)
Yeah.
Yeah, smart.
Mandy York (07:38.345)
Yeah. Usually like when I’m like deep in the weeds of something, I’m like, should I be doing this right now? Take them? Yeah. Yeah. Backup. Retrace your steps. It’s you need to. Yeah. I could be doing something else right now. Totally. Yeah. That happens.
John Kozicki (07:42.619)
You
Or how do I get out of this? Yeah. Yeah.
John Kozicki (07:57.124)
Yeah, but I do fall into that trap. Like, okay, if I decide maybe I shouldn’t be spending my time on this, then who do I get to do this?
how do I explain this to them? Right, because if it’s, yeah, yeah, because then you’re in this situation where like, okay, well maybe this is a good job for my admin or maybe this is a good job for one of my student assistants. Am I going to have to teach them how to do that? How do I teach them how to do that? Yeah, it gets tricky.
Mandy York (08:15.885)
That’s the big one, right? Mm-hmm.
Mandy York (08:35.979)
Yes. And that is like a mindset change that I’ve, I’ve been able to make in the last few years where it was like, this is just going to be easier if I do it. It’ll be faster if I get it done. But right. That’s the trap. But realizing, asking yourself, should I be doing this? No, I should be doing something else with my time and realizing that there is value in.
John Kozicki (08:48.507)
That’s the trap too.
Mandy York (09:05.141)
Investing in training someone else to do it. It might feel, you know, very tedious to bring someone on board to take over this task, but then it’s done. Then you don’t have to go back to it. Investing time. Yeah.
John Kozicki (09:12.377)
Yes.
John Kozicki (09:19.533)
Investing, investing is the best word. Yeah, that’s the best word that you used. You’re investing your time to teach someone else to do it so that they can do it long term. Yeah, yeah. So I’ve got a list of, well, I just put a list of three things, three things for myself that I now outsource or
Mandy York (09:31.949)
going forward.
John Kozicki (09:49.04)
Delegate do you what what are do you have any like specific things that you’re just like no way that’s not I’ve heard of the the nope list or the not list The not to not do list right there where you create a list of things that You don’t do have you heard of that one?
Mandy York (09:59.944)
Okay.
Mandy York (10:09.237)
No, I haven’t. I get it though. Yeah.
John Kozicki (10:10.777)
Yeah, instead of your to-do list, it’s like these are the things that I don’t do. These are the things that I make sure someone else is doing. Do you have, like I don’t really keep, well, I mean, guess I keep it casual. It’s not a physical thing, but in my head, do you have a list of things or are there tasks that you’re just like, nope, not doing that anymore?
Mandy York (10:25.037)
Sure. Right.
Mandy York (10:31.861)
Yeah, like the, the like basic level things that I like to delegate, I guess. one of them is communication. we have so many families in our studio and I, cause this is a thing that I don’t particularly love and enjoy is answering all the questions and all the emails they come in every day. Right. And if you have a good admin,
John Kozicki (10:37.594)
Mm-hmm.
John Kozicki (10:55.696)
Yeah.
Mandy York (11:01.253)
or someone on your team, right? That understands the business, understands the school, understands your policies and procedures. They can take the time to answer all those questions. They’re usually really easy and basic. And, and I’ve invested in making sure I have someone that can answer those basic questions, easy questions, right? And that like the email communication goes straight to, to that person too.
You know, like it doesn’t even come through my inbox. That’s one that I really like. And then things like marketing and social media. I have someone that takes care of that. They’re, and they’re able to do those tasks because of the time that I put in, in the beginning, right? On my own where, and it’s ongoing too. Like I make sure that there are great photos of the studio.
John Kozicki (11:31.501)
Okay. Nice.
John Kozicki (11:41.563)
Okay.
John Kozicki (11:53.819)
Mm-hmm.
Mandy York (12:00.759)
that my social media person can use. We talked about that in another episode. That colors, logos, just kind of our general aesthetic is there. Canva is a great software. I use Canva. Folders, all the folders are set up. Here’s images for this class, for that class. Here’s parent education pieces. It’s all there for this person.
John Kozicki (12:16.493)
Yeah, yeah.
John Kozicki (12:20.525)
huh.
Mandy York (12:31.261)
And so I can know they’ve been trained and they have the resources that they need to execute like my vision for what I want social media to be. Exactly.
John Kozicki (12:35.941)
Mm-hmm.
So you kind of have like a style guide, right? You mentioned like your colors and these are the images and yeah. Okay.
Mandy York (12:46.281)
Mm-hmm. Registration stuff. I mean, that’s something for me because I’m semester based. We’re every 10 weeks turning around, right? And opening registration on our website. That’s something that happens four times a year. It’s a repetitive task. It’s almost always the same. That’s easy to hand off to someone, right?
John Kozicki (13:00.08)
Yeah.
John Kozicki (13:05.839)
Mm-hmm.
Mandy York (13:12.027)
repetitive tasks.
John Kozicki (13:12.793)
Repetitive task. Again, you nailed it. You hit like one of those words where I think that’s like a, that should be a little hint for any of us. If it’s a repeatable task, if it’s a repetitive task, if it’s something that is pretty much going to be the same every time, or there’s…
there’s a specific schedule for it and it’s the same every time on that schedule. Well, yeah, you get into a routine, you get into a flow, that means it’s really easy to create some sort of system for it. And once you have that system, well then, you can train someone to run that system. Or maybe even you don’t train anyone, maybe that’s something that you can automate.
Mandy York (14:01.249)
Yes.
Mandy York (14:06.101)
Yeah, that’s another great thing too. That’s something we need to talk about is like automations and even like, you know, third party, you know, options for taking on some of these things.
John Kozicki (14:16.495)
Well, yeah, it did make me think about that also when you were talking about the communication and the questions that you get and how frequently you said those questions are generally all the same. There’s a group of questions, right? So is that something that you create an FAQ for or is that something that if you’re slick enough and you have
an email marketing program that can answer those questions in a way that is sufficient for the emailer or the reader, that potentially could be automated as well.
Mandy York (15:02.859)
Yeah. Yeah.
Yeah, I mean, like…
John Kozicki (15:06.509)
Anything else? Anything else that you’re just like, nope, that’s on my nope list?
Mandy York (15:11.723)
Basic cleaning. mean, for me, for me, like, young families, it’s a cleanliness is super important at our studio. We’ve got babies and toddlers, right? It’s, it’s. Yes. Yeah. So, and for me, like it’s, it’s really important to create that really clean, lovely atmosphere that we have. We do a good job with that. and I don’t need to, I don’t need to be doing that between every.
John Kozicki (15:13.843)
Mm-hmm.
John Kozicki (15:21.164)
my gosh, they put everything in their mouths.
Mandy York (15:41.558)
you know, all the classes and every day. I, I like to kind of control, the general aesthetic of the studio, you know, decor and colors and, things like that. But for the most part, you know, we share, I delegate or, or share most of that, those cleaning responsibilities.
John Kozicki (16:02.587)
Yeah. Yeah. Yeah. I can’t imagine. Yeah. With your music together classes and the babies and the shakers and the sticks and the baby mouths. It’s like after every class, right?
Mandy York (16:16.647)
Yes. Yeah. Every instrument is cleaned between classes. So we have multiple sets. It’s not as though between every class I’m cleaning, but at the end of the day, we’ll have, you know, at the end of the morning, three or four baskets of dirty instruments. Fun.
John Kozicki (16:21.716)
Yeah. Right. Yeah.
John Kozicki (16:34.147)
I gotta tell you, have, on occasion, I have been in your building and walked by your studio and you have those really large windows and I’ve sort of peeked in and you weren’t there but there’s just like, I could tell you were just cleaning all of the shakers and sticks because they’re all spread out on the floor drying.
Mandy York (16:41.517)
Yes.
Mandy York (16:50.016)
you
Mandy York (16:55.157)
Yes, all across the rubber mats. Yep. They get fogged and air dry and all that. Yeah, you got to do it. It’s important, but it’s, it’s important. Like, so that’s, that’s key, right? This is really important for the business, but not important for me to do personally.
John Kozicki (16:58.114)
Yeah. Yeah.
John Kozicki (17:03.323)
Cool. Yeah.
John Kozicki (17:16.473)
my gosh, but yeah, like, and it has to be done the right way. And because this is a, mean, in this example, right? Like, let’s say, I mean, let’s say you got like a baby comes in who has like, I don’t know the flu and you don’t know it if, they put that shaker in their mouth and then like, next thing you know, you’ve got like,
Mandy York (17:22.081)
Yeah.
Mandy York (17:33.506)
Yeah.
John Kozicki (17:44.411)
parents calling like, I can’t be there, baby’s got the flu, I can’t be there, baby’s got the flu, we got the flu, sorry, can’t go, nope, we got the flu. That can go on and on if, yeah, if you’re not on top of that stuff, wow.
Mandy York (17:47.915)
Yes. Yes.
Mandy York (17:54.008)
Yeah, Mm-hmm. Yeah. Yes, it’s something we take pride in. It’s important.
John Kozicki (18:00.012)
like a hospital.
Yeah.
Alright, any others that you are just like, nope, not in my studio, I don’t do this.
Mandy York (18:13.387)
That’s, that’s, that’s like my basic note list. I’d say. Yeah.
John Kozicki (18:17.369)
Okay. All right. I’ve got three and I’ll start with a story because this topic was really kind of inspired with something that I was doing yesterday and I was like in the middle of it. I was like, I shouldn’t be doing this, right? I’m in the middle of finishing a method book.
Mandy York (18:37.847)
Mm-hmm
John Kozicki (18:46.403)
And I’m kind of in the homestretch here. And so, by the way, that will be available for our listeners soon. So I’m in the homestretch and my goal this week was to complete everything so that I could send it to print. So I’m doing, you know, like proofreading over and over again and just like.
Mandy York (18:47.009)
Yeah.
Mandy York (18:55.434)
Exciting.
John Kozicki (19:11.733)
little things here and there. I missed a period. So all these tiny little things, that’s not the part that I don’t think I should be doing. I mean, yeah, I could be, and I have given it to other people to check also, but that’s one of those things, like, all right, we’ll just make sure this is good because it’s going to print. But the last step is to finalize the cover design.
And I’ve kind of drawn up some, some ideas like, I think it should be this. think it should be this. I did like one quick version on, on Canva. And I was like, that’s garbage. I don’t want to use it. and so yesterday morning, early morning, like 6 AM, I’m just drinking coffee. like, you know what? I’m gonna, I’m going to just rough out this design in my design software. And I’ve
I was fully, fully thinking that, all right, I’m gonna rough this out and I’m gonna give it to a designer to complete. But four hours later, four hours later, I’m like, this looks, I like this. I’ll just do this little thing here. I’ll just do this little thing here. And then I’m like, I’m almost done with it, you know? And so graphic design.
Mandy York (20:19.231)
Yeah.
Mandy York (20:33.313)
Yeah.
John Kozicki (20:37.241)
That’s one of the things, and I’m kicking myself for getting into this yesterday, but graphic design is one of those things that years ago I was like, it’s a trap for me because it’s kind of fun. It’s creative, but I’m not efficient at it. And I’m also not really skilled at it to the point where I know all the little tricks. The little tricks to do like,
Mandy York (20:37.341)
Mm-hmm.
Mandy York (20:51.125)
Yeah. Yeah.
John Kozicki (21:04.379)
to make things pop. I don’t know what they are, right? But like I give it to a designer and I’m like, oh yeah, that’s so much better. It’s like what I was thinking, but way better. And wow, you got this done really quick. So graphic design is one of those things for me that should be on my note list. It should be on like the delegate list to contract out or whatever.
Mandy York (21:06.923)
Right.
Mandy York (21:13.804)
But
John Kozicki (21:31.654)
The other one that’s like really high on the list is website. I’ve, you know, I’m sure you’re in this boat too, where like early days you built your own website and a lot of these services make building websites easier and they get easier and easier to build, but very similar to graphic design. feel like, like, I don’t know all the tricks. And then,
Mandy York (21:44.321)
Yeah.
John Kozicki (22:00.665)
when there’s things that I want to happen, like, well, I want my web form to have these little options so that way when that information is filled out by a client, they get put in my marketing email software and they get tagged with these little tags so that I can then segment the marketing messages and the emails to just these people, but not these other people. You know, all those little things. I don’t know how to do that.
Mandy York (22:30.727)
You
John Kozicki (22:31.259)
I mean, yeah, I could spend hours learning how to do it, or I could call my website guy, Nick, and say, hey, Nick, needs to do this, and he’ll get it done, you know, in like a half hour. Websites, yeah, that’s one that I’ve, like, to me, it’s well worth paying the money to get the website to work the way you want, to get the website to look the way you want.
So yeah, I don’t do my own website anymore.
Mandy York (23:05.485)
Yeah, that, you have a really great website too. I love your website. This is funny though, because it’s one thing that I keep on my plate is my website. And I’m not going to say that it’s the best website out there, but it’s totally functional and it’s cute. But I, I like, I geek out on this stuff. I love that like when someone fills out a form on website.
John Kozicki (23:24.397)
Mm-hmm. I agree.
John Kozicki (23:29.285)
Mm-hmm.
Mandy York (23:33.373)
I know how to make it connect to, you know, MailChimp and send an email to my admin and put them on this list. I geek out on that stuff. So I like to have it set up and know exactly what it’s doing and make it do all kinds of fun things for me. So yeah, I mean, that’s, that’s an example. Do what you want to do, right?
John Kozicki (23:40.443)
Yeah.
Yeah.
John Kozicki (23:49.916)
Cool, good for you. And that’s one, right, yeah, yeah. And for me, that’s just like, again, it’s one of those things where like, okay, yeah, I could learn how to do this, but I also know I’ve spent like hours trying to figure out how to do it and then like, I still don’t know how to do it right, you know? So that’s why ultimately I’m like, you know what, I’m not gonna do the website anymore.
So yeah, websites. Yeah, yeah, I think so. I think so. Would you ever, I mean, would you ever farm that out?
Mandy York (24:18.977)
The takeaway is know yourself, right? Right? Yeah.
Mandy York (24:32.597)
I don’t know. I have not considered doing that. and I might have a little more like, if you say that you have a touch of control freak, I might have like a handful of control freak. I don’t know. I have a little more than you, John. So it’s one of those things I just like to control and make it do what I want to do. That could be, that could be.
John Kozicki (24:36.165)
Okay.
John Kozicki (24:49.273)
Yeah.
John Kozicki (24:53.903)
I think I just hide it better.
John Kozicki (25:00.405)
let’s see. So yeah, website. I, I, yeah, I, I outsourced that. but I do have a good website guy now. So I do feel really good that I trust him enough. You know, I trust him and like, okay, Nick, figure this out. scheduling that’s, that’s the other one where, it’s funny. I, I had a task, a scheduling task that came up,
maybe a it was a weeks ago where it was one of those situations where I was at the studio, parent was talking to me directly and it was about scheduling. And I was like, I can, I’ll just take care of this really quick, you know, because I’m thinking customer service, right? I didn’t want to, I didn’t want to, like my admin wasn’t there. I didn’t want to take a note, send it to my admin, have her get back with the parent.
I figured like, just get this done really quick. And I went to do it, something that, you know, I’ve done hundreds of times, but for like, I don’t know, 30 seconds, I was like, I don’t remember. I don’t remember how to do this. So because I haven’t done it in so long, I’m less efficient at it now.
Mandy York (26:17.825)
Mm-hmm.
Mandy York (26:24.695)
Hehehe.
John Kozicki (26:25.793)
So it goes back to like, is this the best use of my time? I’m not as good at it. I’m not as good at that task now as my admin is. yeah, scheduling, that’s one that, you know, again, just like you, I’ve got a great admin and that’s the, those are my top three. Website, graphic design, and scheduling that I just shouldn’t be doing anymore.
Mandy York (26:52.045)
scheduling.
Yeah. Yep. Good ones. I like it.
John Kozicki (26:59.835)
All right, other delegating’s hard.
Mandy York (27:01.1)
So.
It is. It is. For a few different reasons, right? Like, it feels faster to do it yourself sometimes. Sometimes it’s hard to swallow that idea that you need to put in a time investment to be able to properly delegate. You know, sometimes I don’t know who to delegate to, kind of, too. Like, who is this appropriate for, right?
John Kozicki (27:18.789)
Mm-hmm.
Mandy York (27:34.454)
I do that sometimes, but why delegate, right? Like why, why? Why should we delegate? I mean, it’s kind of obvious because you want to use your time to generate leads and income, right? Isn’t that the bottom line?
John Kozicki (27:58.46)
Yeah, I also think there’s an element of fear built in. Fear of, like if it’s a new task, fear of not knowing how to do it, right? Fear of not maybe knowing the right questions to ask someone who might know how to do this. Fear of if I give this task to someone, are they gonna do it?
Mandy York (28:03.501)
John Kozicki (28:28.197)
correctly, right? So all those little fears are built into it. I definitely like I was thinking about services like Fiverr for outsourcing some tasks. And I know a lot of people who swear by it and they’ve had great experiences. I’ve had kind of a mixed bag. I’ve had some good experiences, but I’ve also had some really horrible experiences with Fiverr. And so I tend to
kind of shy away from that, right? And I think that’s my fear of, okay, is it gonna be worth the investment in trying to talk to this person on Fiverr to get them to understand what my vision is for this project? Or since it’s like a one-off task or something, is it better just kind of do it myself or, I don’t know. Yeah, so that fear kind of kicks in a little bit.
Mandy York (29:26.753)
Yeah. And like you mentioned, we both have really great admins. We’re lucky in that way. And I think, you know, you have to consider that for your circumstances rather than, you know, delegating out to a third party. I, you know, my admin understands me, who we are, our policy is what we do. you know, as we’ve said before, everything comes down to you. It’s all you, you’re the business owner. No one’s going to care quite as much as you do, but
John Kozicki (29:32.015)
Mm-hmm.
John Kozicki (29:45.979)
Mm-hmm.
Mandy York (29:56.289)
But if you’re able to build a good team, that’s super valuable. We talked about in the beginning, building and figuring out how to do all of these things on our own. But I really felt like an island at that point. It’s just you. I love having someone to talk with and collaborate with. I appreciate my admin so much, where I can say,
John Kozicki (30:11.386)
yeah, for sure. Yep.
Mandy York (30:25.665)
want to try this, but I’m not like, should we do it this way or that way? And, and she has great ideas. You know what I mean? It’s not all you. It’s not all in your head. get, great, great ideas from my admin. We work together to problem solve. It’s awesome. I love it. I like working with people, right? Yeah.
John Kozicki (30:34.832)
Yeah.
John Kozicki (30:48.927)
Yeah, yeah. Well, and there’s there is I think there is a synergy that you don’t know exists until until you’re you’re able to kind of work with someone else and bounce ideas off of them. And that’s part of being able to work through these things. So my two big takeaways that I personally I think I’m going to do I’m going to revisit the Who Not How book, I think I think it’s I’m due for due for a refresh on that. I wish I could remember off the top of my head the author and then
Mandy York (30:53.291)
Totally.
Mandy York (31:10.711)
Sounds cool.
John Kozicki (31:18.735)
I’m gonna start thinking more about my nope list.
Mandy York (31:22.315)
Yeah, I have not, not thought of it that way. like that too. Nope.
John Kozicki (31:28.699)
Yeah. All right, well, we’re gonna wrap this one up then. So Mandy, thanks for, thanks for your thoughts on delegating and we’ll see you next time.
Mandy York (31:38.85)
Yeah, sounds great. Thanks, John.
